was when he cried about Draco's post being "...just not the right thing to do from a standpoint of common decency. Honestly several of us at Z1 are deeply personally offended by this..."
He needs to just stick to the facts and an apology. Draco did not attack anyone personally and Russell needs to man up and accept that without whining like a little girl. Everyone makes mistakes on occasion, but when it happens repeatedly it is problematic, especially when it interferes with someone's livelihood.
With that said, Draco ought to figure out a way to be more flexible with his workload. Every successful business person I know of has more than one thing they can work on at any given time so they are not floundering around due to delays, since they are just a fact of life.